Privacy Policy | Argent Secured Industries

Privacy Policy - Argent Secured Industries

Effective Date: October 29, 2025

Argent Secured Industries (ASI) is a family-owned and operated electronic security installation and service provider based in Cairns, Far North Queensland (FNQ), Australia. We are committed to protecting the privacy of our clients, customers, and website visitors. This Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information directly from you when you interact with us, primarily to provide our electronic security installation, maintenance, and support services.

The types of information we may collect include:

1. Contact and Identity Data - Your name, phone number, email address, and physical address. (Used for quotes, invoicing, and scheduling services).

2. Installation and Site Data - Technical details about your property, existing security systems, access points, and wiring schematics. (Essential for accurate installation and service delivery).

3. Payment Data - Information necessary to process payments, such as credit card details or bank account information. (Processed via secure third-party payment gateways; we do not store full card details).

4. Correspondence Data - Records of communications with us, including emails, text messages, and call logs. (Used for tracking service history and resolving disputes).

5. Usage Data - Information about how you use our website, including IP address, browser type, and pages viewed (via cookies and analytics tools).

2. Use of Personal Information

We use the collected information for the primary purpose for which it was collected, and for related secondary purposes that you would reasonably expect.

This includes, but is not limited to, using your information to:

Provide Services: Installing, maintaining, repairing, and monitoring electronic security systems (CCTV, Access Control, Alarms).
Administration: Processing quotes, managing service contracts, invoicing, and debt collection.
Communication: Responding to your inquiries, providing technical support, and sending service updates (like reminders for maintenance).
Improvement: Analysing data to improve our service offerings, website functionality, and business processes.
Legal Compliance: Complying with legal obligations, including police requests or mandatory reporting.

3. Disclosure of Personal Information

We will only disclose your personal information in limited circumstances and will take reasonable steps to ensure that third parties handle your information in accordance with this Privacy Policy.

Your information may be disclosed to:

Contractors and Employees: Our employees (like Lead Installer Chris Argent) and trusted contractors who require the information to perform their duties (e.g., accessing site data to complete an installation).
Third-Party Tools: Service providers who assist our operations, such as cloud hosting providers, accounting software, or secure payment processors.
Legal Authorities: Law enforcement or regulatory bodies if required by law, court order, or to protect our rights or the safety of others.

We do not sell or rent your personal information to marketing companies.

4. Security of Personal Information

ASI takes the security of your information seriously. We implement reasonable physical, electronic, and procedural safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Measures include secure access controls to our digital systems, password protection, and training our team on data protection. Site-specific security data is treated with the highest level of confidentiality.

4. Security of Personal Information

ASI takes the security of your information seriously. We implement reasonable physical, electronic, and procedural safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Measures include secure access controls to our digital systems, password protection, and training our team on data protection. Site-specific security data is treated with the highest level of confidentiality.

5. Access and Correction

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate information.

To request access or correction, please contact us using the details below. We may need to verify your identity before providing access or making corrections.

6. Website and Cookies

Our website may use cookies and other tracking technologies to improve your browsing experience and collect anonymous usage data (like which pages are most popular). You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.

7. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern or complaint, please contact us:

Argent Secured Industries (ASI)

Attention: Privacy Officer (JJ Argent)

Email: info@asisecured.com.au

Phone: 0447 563 578

Address: Cairns, QLD 4870